1.  Identification

CALCE & SOCKS S.L., in compliance with law 34/2002, of 11 July, on services of the Information society and electronic commerce, informs you that:

 

·        Its social name is: CALCE & SOCKS S.L.

·        Its trade name is: Enforma TECHNICAL SOCKS.

·        Your CIF is: B60837135.

·        His registered office is in: RONDA PRESIDENT IRLA 28, 1 C-08302 Mataro (BARCELONA).

 

 

2.  Communications

To communicate with us, we provide you with different means of contact that we detail below:

 

·             Tel.: + 34 654 070 874 (Assistance in English and Spanish)

·        Opening hours: Monday to Thursday, 9.00-13.30 h. and 16.00to17. 00 h.Friday of9. 00 h. to 13.30 h.

·        Email: enforma@enformasocks.com -closed three weeks in summer. Consult.

·        Mailing address: RONDA PRESIDENT IRLA 28, 1 C-08302 Mataro (BARCELONA).

 

All notifications and communications between users and CALCE & SOCKS S.L. will be considered effective, for all purposes, when they are made through any means of the above detailed.

 

 

3.  Products

The products offered, together with the main characteristics of the same and their price appear on screen.

CALCE & SOCKS S.L. reserves the right to decide, at any time, the products offered to customers. In this way, CALCE & SOCKS S.L. May, at any time, add new products to those currently offered.

 

Also, CALCE & SOCKS S.L. reserves the right to withdraw or stop offering any of the products offered at any time, without prior notice.

 

All this without prejudice that the purchase of any of THE products can ONLY be made by the subscription or registration of the user, granting by CALCE & SOCKS S.L. to the person concerned a user name and a password, which will identify and enable them personally to have access to the products and services. Once inside www.enformacoscks.com, and to access the hiring of the different products, the user must follow all the instructions indicated in the purchase process, which will imply the reading and acceptance of all the General and particular conditions fixed in www.enformacoscks.com.

 

Observations

Personal information such as name, surname, billing address, shipping address, contact phone and Email will be requested.

 

4.  AVAILABILITY and substitutions

CALCE & SOCKS S.L. intends to guarantee the availability of all the products that are advertised through www.enformacoscks.com.

 

However, in the event that any requested product is unavailable or if it has been exhausted, the customer will be informed at the time on the page by the MESSAGE SOLD OUT.

In the event that a product or size is not available in stock, it will not be selectable at the time of ordering.

 

If the product is not available, and the consumer has been informed of it, CALCE & SOCKS S.L. will be able to supply a product of similar characteristics without price increase, in which case, the consumer will be able to accept or reject it exercising his Right of withdrawal and resolution of the contract.

 

In the event of the unavailability of the whole or part of the order, and the rejection of the replacement products by the customer, the reimbursement previously paid will be made by the same form of payment that was made

If CALCE & SOCKS S.L. is unreasonably delayed in returning the amounts paid, the consumer may claim twice the amount owed.

 

When a change is requested in the order made, it will be processed as quickly as possible, once it is handled you will receive a confirmation email.

Reimbursement will proceed once the order has been returned to our facility.

 

 

5.  PURCHASING AND/OR HIRING PROCESS

To make any purchase at www.enformacoscks.com, It is necessary for the client to be of age.

 

In addition it will be necessary that the client registers in www.enformacoscks.com through a form of data collection in which it IS provided TO CALCE & SOCKS S.L. The information necessary for the hiring; data that in any case will be truthful, Accurate and complete about your identity and that the customer must expressly consent by accepting the privacy policy of CALCE & SOCKS S.L.

 

The steps to follow to make the purchase are:

 

1.   Select Product, size and desired color .

2.   To finish the purchase, it goes to the cart and proceeds to go to the box.

3.   If you have a GIFT VOUCHER or a COUPON PROMOTION, you must enter it.

4.   If you are already registered select the corresponding option, but you must register your data.

5.   Accept general conditions.

6.   Order.

 

In addition, it is recommended that the customer print and/or keep a copy in durable support of the conditions of sale when ordering, as well as the receipt sent by CALCE & SOCKS S.L. by email.

 

Billing

The prices indicated for each product include 21% of the value ADDED tax (VAT) or other taxes that may apply. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and attachments to the product or service purchased.

 

The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

 

Before making the purchase you can check online all the details of the budget: items, quantities, price, availability, transportation costs, charges, discounts, taxes and the total purchase. Prices may change daily as long as the order is not made.

 

Once the order is made, prices will be maintained whether or not there is product availability.

 

Any payment made to the LENDER implies the issuance of an invoice in the name of the registered USER or of the social reason that the latter has informed at the time of making the order. This invoice will be sent by mail to the email address PROVIDED by the user and on paper together with the product purchased.

 

For any information on the order, the USER can contact via the customer service phone of the PROVIDER + 34 654 070 874 or via e-mail to the address enforma@enformasocks.com.

 

 

6.  Delivery

The order will be delivered at the address designated by the customer at the time of the hiring according to the chosen modality.

 

The scope of delivery includes the following areas: Peninsula, Balearic Islands, Ceuta, Melilla, Canary Islands and Europe.

 

FORMS AND DELIVERY TIMES

1. For Canary Islands by Postal service.

2. Other zones using Courrier and/or emails

To the REcepción of the email, preparation of the order and delivery to the agency for the corresponding shipment.

If orders are sent and received before 17.30 hours, The delivery time will be maximum 4 working days.

 

7.  PRICES, EXPENSES and taxes

The prices of the products that are collected in www.enformacoscks.com will be expressed in Euros unless they express the opposite and will be guaranteed during the validity time of the same, except printing error and whatever the destination of the order .

 

Final prices for all products (and, where applicable, final prices per unit of measure, where required) together with their characteristics, offers, discounts, etc., are reflectedoneachone of theArticlestoappearontheCatalogue ofwww.enformacoscks.com.

The products have the VAT included. The VAT rate is 21%.

Shipping costs:

 

Destination

Shipping cost

Free shipping for purchases

Spain

€3.50

+ €35.00

Balearic Islands, Ceuta and Melilla

€4.50

+ 40, €0

Canary Islands

€6.00

+ 60, €0

Portugal, France, Italy, Northern Ireland, Germany

€7.00

+ 80, €0

Rest of Europe

€10.00

+ 150, €0

 

 

Product prices may vary at any time. In this case, the price to be applied will be the one in force on the date of order fulfillment. In any case, the final cost will be communicated to the customer in the electronic purchase process before it formalize its acceptance.

 

8.  FORMS OF Payment

We provide these forms of payment:

a.  By credit or debit card

You can make the payment immediately through the secure SSL payment Gateway of our bank.Ifoutnecessary to make any return or cancellation of the order, the amount will be reimbursed through the same payment card. Personal and bank data shall be protected by all security measures established by REGULATION (EU) 2016/679 of 27 April 2016 of the European Parliament and of the Council on the Protection of natural persons in respect of Treatment of your personal data and the free movement of the same with total confidentiality.

The possible expenses that are generated with this form of payment will be in charge of the client.

 

b.  By bank transfer

By cash deposit or bank transfer in favor of: WEDGE & SOCKS S.L. In your account number with the IBAN

ESXX XXXX XXXX XXXX XXXX XXXX

 

9.  RETURN POLICY and withdrawal

According to the regulations, the consumer and user will have the right to DESIST from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring at any cost, except those foreseen in the art.

107.2 and 108 of the RD1/2007, of 16 November, by which approves the text referred to the General Law for the defense of the consumers and users.

 

This right of withdrawal is not applicable among others to:

 

·  Preservice station already executed or started.

·  Contracts for the supply of products made in accordance with the specifications of the consumer and user or, clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly.

·  Supply of sealed goods that cannot be returned for health or hygiene reasons.

 

The customer will have a maximum period of 14 calendar days from the day of the receipt of the good or product requested to inform CALCE & SOCKS S.L. about his desire to desist from the contract.

 

The withdrawal implies that, CALCE & SOCKS S.L. will proceed to the return of the amount already paid by the customer within a maximum of 14 calendar days, following the same procedure chosen by the client for the payment (provided that the product purchased is not Within the exceptions listed above).

 

During this period, the consumer will inform the employer of his decision to desist from the contract by filling out the form at the end of this document and sending it to the email address of CALCE & SOCKS S.L.

 

CALCE & SOCKS S.L. shall communicate to the consumer in durable support an acknowledgement of the withdrawal.

 

To proceed with the return of a product it is imperative that it is in perfect condition and with its original wrapping, with all its accessories and without having been used.

 

Once we receive your request, we will contact the client to indicate the details of the return. The customer will bear the costs of returning the goods.

 

If a refund of a paid product is made, the amount will be transferred in the form of a COUPON by the value of the amount paid and may be used within a period of not more than 2 years.

 

If it is a refund, you will receive the total amount (except shipping costs), using the same payment system you used.

 

CALCE & SOCKS S.L. is not responsible for the loss of the products during the return.

 

Observations

1. the condition of the Package Must be checked at the time of receipt of this and indicate in the delivery Note, any anomaly.

2. the customer must contact devoluciones@enformasocks.comtoobtain their return number and inform them of the items they wish to return.

3. The products must be returned intact, without brand new, with all their labels and packaging originates. No used, unsealing or damaged items will be accepted.

4. The products of the same order must be returned in the same shipment; no refunds of the same order will be accepted separately. Your return must meet all of these conditions to be accepted.

 

If your return does not meet these conditions and is not accepted, CALCE & SOCKS S.L. He would contact you to offer you the option of returning items that have not been accepted. At the time when CALCE & SOCKS S.L. Check that all the conditions son Fulfilled Him Send A Mail Informing Of The Acceptance Of The Return.

 

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10.  CUSTOMER SERVICE and claims

To make any complaint or claim to CALCE & SOCKS S.L. The customer must contact the customer service department either at the phone number + 34 654 070 874, either through the email address enforma@enformasocks.com.

 

According to article 14.1 of Regulation (EU) 524/2013, the European Commission facilitates a platform of free access for the resolution of online disputes between the USER and the PROVIDER, without having to resort to the courts of justice, through the intervention of A third party, called a dispute resolution body, which acts as an intermediary between the two.

 

This organism is neutral and will dialogue with both parties to achieve an agreement, finally being able to suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

 

11.  APPLICABLE Legislation

These conditions shall be governed by or interpreted in accordance with Spanish law in that which is not expressly established. The PROVIDER and the USER agree to submit any controversy that may arise from the provision of the products or services subject to these conditions of the courts and tribunals of the USER's domicile.

 

If the USER is domiciled outside Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the courts and tribunals closest to the population of MATARO.